Proof and operations guides

What FrontPulse does, verified.

A real customer result, a real workflow story, and practical guides for front-desk teams on schedule risk, message triage, recall recovery, and claims prep.

Customer case study

Meridian Dental Group reduced hygiene gaps from 14% to 6.1%.

Multi-location dental DSO, private-equity backed, operating across Georgia, Florida, and Alabama.

Meridian Dental Group used FrontPulse to coordinate real-time schedule auditing, hygiene gap alerts, and unscheduled treatment follow-up across 14 locations. Before FrontPulse, office managers worked through Dentrix, Slack alerts, and Excel sheets. After implementation, manual reconciliation fell from 3.2 hours per week to under 30 minutes per office manager.

"The primary friction was the latency between identifying a cancellation and filling that slot. We were losing production because the front-desk lead couldn't see the gap in real-time across the cluster. FrontPulse shifted us from reactive filling to active workspace management."

Marcus Thorne, Director of Operations, Meridian Dental Group

Measured by comparing Dentrix Unscheduled Treatment reports against FrontPulse active workspace logs, March 2025 to present.

Scale

14 clinical locations, 42 full-time front-desk staff

Hygiene gap rate

14% to 6.1%

Manual reconciliation

3.2 hours per week down to under 30 minutes per office manager.

Workflow story

Multi-Location Hygiene Optimization

A 5-location North Carolina dental group was losing hygiene production to last-minute cancellations that were not visible until end-of-day reporting. FrontPulse detected a 2-hour gap in Location B, matched it against the provider's High Priority waitlist, flagged a conflicting insurance note for human verification, and routed the action to the front-desk lead. The coordinator verified coverage by phone and moved the patient into the opening.

Recovered $420 in production per instance and eliminated dead air during Tuesday/Wednesday peaks.

Anonymized. Practice name and logo withheld.

Step 1

FrontPulse detects a 2-hour hygiene gap at Location B.

Step 2

The gap is matched against the provider's High Priority waitlist.

Step 3

A conflicting insurance note is flagged for human verification.

Step 4

The action is routed to the front-desk lead for review.

Step 5

The coordinator verifies coverage by phone and books the opening.

Workflow 01

Schedule protection

2 resources

Playbook

How dental practices lose chair time before the day starts

Most empty columns are decided the night before. A look at where the schedule quietly leaks between confirmation, recall, and the morning huddle — and how to recover it.

Open resource

Playbook

No-show prevention workflows for small dental practices

A small practice can't out-spend a no-show problem. A simple, repeatable workflow for spotting risk, prioritizing outreach, and protecting the schedule.

Open resource

Workflow 02

Recall and reactivation

1 resource

Playbook

A practical guide to hygiene recall without overwhelming the front desk

Most recall lists punish whoever opens them. A workflow for matching overdue hygiene patients to real openings — without spamming patients or burning out staff.

Open resource

Workflow 03

Patient communication

1 resource

Explainer

Why AI should draft patient messages, not send them blindly

Auto-sent messages are how practices lose patient trust the fastest. A model for keeping AI in a drafting role and staff in the approval loop — with examples.

Open resource

Docs

Setup and configuration reference for every workflow.

Help center

Answers for day-to-day front-desk questions.

Blog

Notes on front-office operations and product updates.

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