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FrontPulse — operations board markFrontPulse
The product

One active board the front desk actually works from.

FrontPulse turns schedule changes, messages, recall opportunities, benefit checks, and claim prep into a single live queue — grouped into lanes, reviewed by staff, and tracked until closed.

Start FrontPulseSee operations lanes
A dental front desk in soft morning light, ready for the day.

Today · Op 2

Live
  • 10:00Crown prep — Maya L.
  • 11:00Open chair · 60 min
  • 12:30Hygiene — David R.
The daily brief

Every signal lands in a lane before the day starts.

  • Schedule, messages, recall, benefits, and claims each get their own lane
  • Signals are ranked by how soon they need a decision
  • Nothing sits buried in an inbox or a spreadsheet
A morning huddle around the front desk.

Morning brief

Today
  • 14 confirmations sent
  • 2 schedule risks flagged
  • 6 waitlist matches ready
Schedule lane

See gaps before they become empty chairs.

  • Live gap detection by op and provider
  • Smart matching from the recall list
  • Fill suggestions wait in the lane until staff approve one
A modern dental operatory in calm afternoon light.

Open chair

11:00 AM · 60 min · Op 2

Dr. Patel · Hygiene

Best match: Emily T. — recall overdue 4 mo, lives 4 min away.

Recall lane

Overdue patients matched to today's open time.

  • Cadence set by how overdue the patient is
  • Auto-matched to today's open time as gaps appear
  • Outreach drafted, not sent — staff approve every message
A patient walking into a calm clinic reception.

Recall queue

  • Emily T.Hygiene · 4 mo overdue
  • Marcus J.Hygiene · 6 mo overdue
  • Priya S.Recare · 9 mo overdue

3 drafts awaiting staff approval

Message lane

Every message sorted by what it's asking for.

  • SMS, voicemail, and portal messages land in one queue
  • Urgency flags surface the rows that need staff first
  • Drafted replies wait for review — your team edits or sends
Coordinator reviewing FrontPulse message signals before approval.

Reschedule — Crown prep

SMS · 2 min agoHigh

Hi, I need to move my Tuesday appointment. Anything Friday afternoon?

Suggested reply

Hi Mark — Friday at 2:30 PM with Dr. Patel works. Reply Y to confirm.

Benefits and claims lane

Eligibility and claim packets, never an afterthought.

  • Pre-visit benefit checks queued on the rail, prepared for staff review
  • Claim packets prepared for staff review and submission through your existing workflow
  • Benefit summaries support staff review and do not guarantee coverage
A calm clinic corner with afternoon light.

Benefit check

Aetna PPO — sample record

Summary prepared for staff review

Claim packet

  • Narrative
  • X-rays attached
  • EOB needed
How follow-up moves

Signal, review, action, closed — every item, every lane.

The same four steps apply whether it's a schedule gap, a patient message, a recall match, a benefit check, or a claim packet. Nothing skips the review step.

1. Signal

FrontPulse detects a gap, a message, a recall match, a benefit check, or a claim in progress.

2. Review

The item lands in its lane with context and a draft. A staff member reads it before anything moves.

3. Action

Staff approve, edit, or reject. Only an approved action reaches a patient, a payer, or a permission.

4. Closed

The item is marked closed and logged, so the team can see what happened and when.

What staff review

FrontPulse prepares. Staff decide.

Handled automatically

  • Detect schedule gaps across locations.
  • Trigger alerts to the right front-desk queue.

Staff approval required

  • Patient communication triggers.
  • Billing adjustments.
  • User permission changes.
A teammate's hands on a laptop in warm afternoon light.

Approval queue

3 awaiting review
  • Recall draft for Emily T.Hygiene · 4 mo overdue
  • Reply to Mark D.SMS · suggested time
  • Insurance follow-upAetna · claim age 23 d

See it on your own schedule.

Create your workspace. Bring your own data. Keep staff in control.

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